Awards are given for all kinds of reasons. Here are a few of those reasons:
We help recognize these and many more great achievements daily. We can
help your staff, crew, customers, vendors or prospects reach these
leadership by motivating a team towards the achievement of a
- A team
award for team leadership, team building or team accomplishment
- Being honored for
individual initiative or length of service
- Recognition for a
- Best in
- Reward for
suggestion or successful new idea
- Improvement over
previous period or activity or long term success
- Achievement of a
goal or new record
- A winners
- An award
representing respect, love, and caring
- Promotion or Change of Position
gift or Honorarium
- Wall of Fame or Wall of Recognition
- Lobby award for
- Excellence in
- Fund raising
- Non-profit service
1. Q: How
long have you been creating recognition awards?
A: As a company, we’ve been producing awards for over 30 years.
2. Q: Why
buy from AwardsIdeas.com?
Whether you’re looking for great selection, unrivaled customer
support, competitive prices or creativite input, you’ve found it in us. We
go the extra mile to satisfy all of your needs, before, during and after your
award is presented to your recipient.
What are your customer service hours?
A: Our main office is open 9 am
to 5 pm Eastern Time
to receive phone calls. Some of our representatives make themselves available
to clients during extended hours as well. Email is answered 24 hours/day,
usually getting a response within a few hours.
4. Q: Can
I place my order any time?
A: You sure can. The online ordering system is
available 24 hours/day. You
can also email us (email@example.com)
with your orders 24 hours/day. You may also call any time during customer
service hours. After hours, leave a message and we’ll get back to you quickly.
Messages are often checked afterhours.
What is the parent company, Flexi Display Marketing?
A: Flexi Display Marketing is a marketing and
promotions company that has
two smaller divisions. The parent company specializes in tradeshow displays,
tradeshow accessories and signage. AwardsIdeas.com specializes in recognition
materials. AwarenessIdeas.com specializes in employee awareness materials and
promotional products, dealing specifically in the energy, recycling and safety
markets. We can help you create promotion where you need it.
Will I have access to the same account rep when I call?
A: Absolutely! As we’re a company with
a hands-on approach, you can
request to talk to the representative of your choice. Anyone at the company can help
you with an order, give answers
and make the process as simple and trouble free as possible.
What is the average response time to my questions?
A: Phone calls get instant
during customer service hours. No long waits, no queues, no automated response
system. We put the person in personalized service! Emails are responded to
within 2-3 hours typically, 24 hours/day. Orders placed in our cart are
responded to by either phone or email within 8 hours, with many of them
responded to in much less time.
8. Q: Who
are your clients?
A: Our clients are many and
you’ve heard of most.
Think Industry companies. Think Retail companies. Think Service Industries. Think
non-profits. Think government agencies. Think Hospitals. Think schools. Think small business. Think of retail stores who wish to resell items to their customers. We make award buying easy for everyone,
regardless of industry or budget.
What makes AwardsIdeas.com a great choice for awards?
A: Being a marketing and design
company that deals
in many aspects of employee awareness and employee motivation, we realized the
value in providing awards that really create a feeling and provide a message to
the recipient that they are appreciated. Our customers feel assured that any
award they choose will be designed to stand out in a crowd and their recipient will be proud.
10. Q: Are
there setup fees?
A: Yes, there are setup charges on some of our awards. With most, it's $59
for the setup and $8 per
name change. If you get 10 of the same awards with different names, you pay $59
once and $8 for each of the new names.
11. Q: Do I have to pay setup charges on
reorders of the same award with the same artwork?
depends on the award. Typically, if we have your art on file and you’re
purchasing the same award, there is either no setup fee or a reduced setup fee.
12. Q: Are there
Camera Ready art or orders over $500, there are no art changes on simple art.
The definition of “simple” in this case is artwork that is easily created or
fixed to meet our production needs.
13. Q: What is
Camera Ready Art?
Ready Art is artwork that meets our technical specifications for font size,
image format and quality. We will gladly inspect your art, free of charge, to
determine if it is camera ready.
14. Q: What’s a
area? Why are there sometimes more than one?
carving area is the place on the award for your personalization. There are
sometimes multiple areas. Some are sized for images or text, others are for
text only. These areas are specific to each award and may be limited by
physical space or your design. Contact us for details.
15. Q: What if I
want a blank
A: We can
do that too! We make a point of stocking blank awards for quick shipment, if
necessary. Many can be shipped same day or next day, depending on inventory, if
you’d like them blank.
16. Q: What is a
personalization charge is a per-award charge in addition to the setup charge
for changing names or titles between awards. For instance, lets say you order
10 of the same award. The same logo is used on every award. There is a one time
setup fee with this award. If you add a line of personalization (such as a
name, or a team name or a company division) to these awards, you’ll pay a
personalization charge per award. This charge changes from $8-12/award,
depending on the award, the type of personalization and other requirements.
17. Q: How long
do you keep my art on
Typically, 1 year. Sometimes, more than that. If you find you’ll be ordering
from us regularly (such as annually, or more often), let us know to put your
art on permanent file.
18. Q: Are there
any other charges
besides personalization and setup with your standard awards?
A: With our
standard awards, no. Custom awards may require special tooling or molding or
setups, but any stock award holds no additional charges than setup,
personalization and shipping.
19. Q: Do my
awards come with a gift
A: Many awards
come with a gift box. Most that do have this feature listed in the item’s
description. If you have a specific question concerning a gift box, please
either call us or email us and we’ll confirm this award’s box for you.
20. Q: Can I get
a blank award and
have it engraved or etched elsewhere?
depends on the award. Some awards offer engraving plates or special surfaces
which may be etched by other vendors. While we specialize in the
personalization of your award, there may be a time in which logistics require
you to receive a blank award and engrave later (such as buying a bulk lot of awards
that will be used annually for ceremonies in which persons named for the award
would be determined later.)
How do I submit my artwork to
A: You may e-mail all artwork to firstname.lastname@example.org. If your artwork is
large or you would rather not email it, contact us (800-875-1725 or
email@example.com) to set up FTP access or other means of artwork transfer.
I don’t have artwork for my
custom order. What do I do?
A: Our team of talented artists and designers will be happy to create a
fantastic design for you. We offer free consulting to develop an award and
message that will satisfy your needs. We’re capable of producing imagery, using
a number of fonts and adding effects that make your award stand out.
Can you provide a sketch or layout
of custom plaques or awards so I can review before purchasing?
A: Yes. We
provide a layout to your award via
email or fax to ensure quality and integrity of your chosen design. Once this
proof reaches you, we ask that you sign the verification and fax back with any
changes that may be necessary.
24. Q: Once I purchase an award, Do I
receive a paper proof of my engraving?
A: We are happy to supply one paper proof via fax at no additional charge. We
will provide a proof of the desired imprint on a template of the item ordered
so you can approve the size, positioning and spelling. Written approval must be
returned via fax within 24 hours so your order will not be delayed.
25. Q: Is silkscreening and
photometal art available?
A: On some pieces, yes, we are able to do silkscreening and photometal art. Our
silkscreening process offers solid spot color screening and four-color process
screening. Any art being screened in solid PMS spot colors must need to be
supplied in a vector format with all elements being solid black & white.
Any art that is intended for our four-color process screening needs to be
supplied in CMYK color format. Vector art can be supplied in full color as it
is to be produced. Any photo images to be screened in four-color process will need
to be supplied in a raster format such as TIFF, GIF or JPEG with a resolution
of 300 d.p.i. or greater. Our Photometal process requires all photos to be
supplied in a grayscale raster format such as TIFF, GIF or JPEG with a
resolution of 300 d.p.i. or greater. All photo images need to be supplied at
approximately the size at which they are to be produced. To find out which
pieces are available for this process, please call us toll-free (800-875-1725).
26. Q: What format can my art files be in?
A: Art can be accepted in the following outlined form vector-based formats: Freehand,
Illustrator, Corel Draw. Again, all art must be vector-based.
27. Q: What are acceptable font sizes?
A: For proper etching San Serif fonts (ex. Helvetica) should be a 12 pt or
larger, Script fonts (ex. Shelly) should be 15 to 18 pt or larger, Serif fonts
(ex. Times) should be 14 pt or larger. We refrain from using Open Face fonts
(ex. Caslon Open Face), the lines are not thick enough and will not etch
Here are the standard acceptable fonts that we use regularly. If one of these will not fit your needs, let us know as we may be able to use a custom font.
28. Q: Do
you ship internationally?
A: We can and do ship internationally. Prices for international shipments are
substantial, but we can accomidate them if you need us to ship internationally.
We are based out of Troy, Michigan, USA
-- but can be seen worldwide!
29. Q: What is included in your
A: Along with the actual price of shipping, a small fee is added onto your
order for in-house handling. This includes the labor and materials needed to
ship your order safely and in a timely manner.
30. Q: How is my order
A: Most orders are packaged in damage resistant boxes and shipped with our
primary carrier, DHL. If you have special shipping needs, we can meet those
with our carrier, or your carrier, as the need arises.
31. Q: Are you
effected by weather or
holiday related delays?
Unfortunately, anyone who ships by common carrier is. We’ll do our best to
accommodate you in these situations, but we can not control the weather or
32. Q: How I
report a lost or damaged
A: We provide
tracking numbers on all shipments and regularly track these for customers,
ensuring that your shipment arrives safely and in a timely manner. If something
should arrive damaged or not arrive at all, please inform us right away. If something arrives damaged and the box was obviously damaged in shipping, it's important that you bring it to the shipper's attention immediately and photograph it to prove the problem to the shipper.
33. Q: How do I
get tracking numbers
numbers are mailed by your representative the morning after an item ships. We
are working on a system to generate these numbers as the item ships, but for
now we offer the tracking the morning after shipment. If you have a problem
with a tracking number, please let us know immediately.
34. Q: What if I
need to return an
A: We do accept
returns on incorrectly manufactured awards, as well as blank pieces.
Contact us for an RMA number.
35. Q: How does
the RMA process work?
A: If an item is to be returned, contact us immediately to discuss your RMA. If the error is due to a defect from a proof you approved, we will work with you to correct the problem. If you approved artwork and the award arrives as approved but not what you wanted, it is the customer's responsibility to proof for spelling, grammar and layout. In cases where and order is rushed for a client and a proof is not available, the client understands that any incorrect information on or about the award is the responsibility of the client. If we find your claim to be valid, an RMA number
will be issued and you may return the item to us for a refund. Refund is
subject to restocking fee in some cases. Call us for details.
36. Q: Do you
We offer overnight 10:30 AM, Next Day Anytime, 2nd day and Ground
Service. Items are shipped when expedited one day after production ends.
37. Q: Can I
ship to a P.O. Box, APO or similar address?
A: At this
time, we can not ship to P.O. Boxes. DHL will deliver to residences, businesses
and government facilities only. Pending clearance from DHL, we may be able to
ship to APO or other addresses. This will be
confirmed at the time of ordering.
38. Q: I’m in Canada, do international
charges, duties and customs apply?
When shipping to Canada,
we have to make a customs declaration for the value of the award. Any expenses
related to this procedure are the responsibility of the customer and will be
discussed with you upon ordering.
Is my purchase on back order?
A: On the rare occasion that your items are out of stock, we will be sure to
inform you right away via both phone and email, along with an estimated date
that we expect to ship your order. If possible, we’ll offer suggestions on
similar awards to fit your needs.
40. Q: How long does it take to get my
awards can be shipped typically within 1-2 days, assuming stock is available.
Personalized awards are typically produced 10-14 days after artwork and payment
approval. Customized awards, especially ones that require molding or tooling
charges, may take 5-8 weeks depending on materials used and craftsmanship
required. All of this will be finalized with you upon ordering. Sometimes, we can beat these times. Talk to us for an accurate timetable.
41. Q: Where are your awards produced?
A: We have production facilities throughout the United
States and WorldWide. If you need your award to be made solely in america, talk to us about it.
42. Q: What
materials are your awards
awards are made of a variety of materials and we use only the highest quality
raw ingredients to create them. These materials include crystal, glass, marble,
granite, cultured stone, wood, metals and precious gems.
43. Q: I’m
having trouble ordering
online. What do I do?
Occasionally, technology gets the best of us. If at any point in your browsing,
ordering, payment or evaluating, feel free to call us (800-875-1725) or email
us (firstname.lastname@example.org). We’ll be glad
44. Q: Do I have
to use the Shopping
shopping cart is here for your use if you’d like. We actually recommend that
you call us, as awards are a very personal decision and we’d like to assist you
in the most hands-on way that you’d prefer.
45. Q: How often
is the website
A: Our award
lines are updated atleast once per year, with some updating more often. That
said, we often create new awards on a per-piece basis and add these as they
come in. Other than inventory, we also update the information sections of our
46. Q: My order
shows no shipping
costs or obviously incorrect shipping costs. What should I do?
Shipping calculators are occasionally wrong. Before shipping any order, we
verify the shipping costs and notify you of any changes. If you feel something is
in error, please contact us immediately.
47. Q: Where do
I put my
personalization on my web order?
placing the order, there’s a space in the final checkout place for notes.
Please feel free to use this area for note about your inscription, logo use or
other branding information. All orders are reviewed with you over the phone
(with our without this included information) to verify their integrity.
48. Q: How does
your search function
A: We use
an open text search. It is not case sensitive and returns results from both our
catalog and our articles. You can combine words for greater accuracy if you
49. Q: What’s
this “Awards By Price”
A: One of
the questions that we get most revolves around selecting awards by price range.
Often times, budget concerns are an issue and we want to make it easy to choose
the best award within your budget. Because of this, we have several price range
categories available in our “awards by price” menu. Alternatively, if you would
like an award made of a certain material (such as crystal, or granite), you may
choose this award category and then apply the filter “Price Low to High”. This
will help further aid your search. If you feel that you can’t find the perfect
award without your budget, call us. We’ll be glad to assist in your search.
50. Q: How does
the “I have a question
about this Award” button work?
button is available on every award, giving you a one-touch way of contacting us
with questions on specific awards. This works with any MAPI-complaint mail
program (such as Outlook or Outlook Express). Simple press the button, ask your
question and press send. We’ll respond to you shortly.
What credit cards are accepted?
A: We accept Visa,
Mastercard and American Express. We also take debit cards with any of these
Do you take Paypal?
A: We can also take Paypal payments. Contact us for details. 863-868-9300.
53. Q: Do you take checks/money orders?
A: Absolutely! We must receive the check in hand before production can begin.
Check must clear our system before order can be shipped.
Do you accept purchase orders?
For public schools, government agencies, and large corporations, we may accept
purchase orders. This process is subject to credit approval and may delay your
order. Call for details.
Is there a sales tax?
A: A sales tax of 6% applies to all Michigan
businesses and individuals that do not hold tax exempt status. Local applicable
sales tax may apply in other states.
56. Q: Is my credit card information secure?
A: Yes. Our website uses the latest 128-bit encryption technology, which is the
strongest available protection currently available, and is considered safe
57. Q: Do you share my e-mail address and/or phone number with
A: Absolutely not. We realize the nuisance presented by spam and telemarketers,
and as a result we have firm policies in place to protect your e-mail address
and phone number from outsiders. Your information will never be sold or
otherwise shared without your permission.
When is my credit card charged?
A: Your card is charged upon ordering. We typically charge the full amount of
the sale and shipping upon order. In the case of large orders or special
circumstances, we may take a half payment upon order and a half payment before
Do you offer quantity discounts?
A: Absolutely! This discount varies by award. Please ask for the quantity
discount if ordering more than one award. Sometimes this quantity break is at 6
pieces, other times at 10, other times at 25 and other times at 100. There are
further discounts if you order more.
How can I check the status of
A: You may e-mail us or call us at any time for status of your order. Once your
order ships, a confirmation email will be sent with tracking information.
Will AwardsIdeas confirm my
A: Yes, once your order has been confirmed and is ready to enter production
(for custom orders), or ship (for stock orders), we will send a final
What is the return policy?
A: Our Quality Assurance department works hard to ensure that your awards will
arrive in beautiful condition. We will provide refunds or exchanges of
defective items. All returns require authorization before being accepted.
You may also return
items even if
they are not defective. Simply call us for a return authorization code, and we
will provide a refund for your order, minus a small re-stocking fee. This does
not apply for custom-made awards.
For custom orders, we
or exchange your order if the final product does not match the proof that was
approved when the order was submitted. In such cases, we will re-make the order
free of charge, or we will issue a return authorization for the items if they
are found to be defective. Custom awards not subject to returns unless there is
a material or manufacturing defect.
Do you offer a "Rush"
A: We produce
orders when you need them. Rush service available in many instances. People are
often surprised by how quickly our normal service is. If you have a rush need
or a specific event date, please specify at the time or ordering. We’ll inform
you of an expected delivery date then.
What about a guarantee?
Are awards available in custom
shapes and sizes?
A: All products
guaranteed. If you are not happy, we're not happy!
A: Call us with
your special needs and I am sure we will be able to help. We’ve been producing
awards for years in a variety of materials with precision and craftsmanship.
When a stock award won’t work, we’ll gladly design and build anything your
I do not see the type of
award that I want. Can you help?
A: Absolutely. While we carry thousands of pre-existing awards, we
will gladly design any custom award from a collection of quality materials to
fit your budget. The awards you see on the site are a small sample of our
collection and we’ll be adding new items as we design them. Call us today for